Frequently Asked Questions

General Questions

  • TRDNT Badges are visible badges seen in the checkout pages of your items.
  • The badges you can attach to your item/s are: TRDNT Payment Protection, Original Receipt, With Original Box/Packaging, Availabe Warranty and, Available Returns Policy.
  • Having these badges add credibility to your shop and product. Therefore you must sign a contract of honesty before we can activate your badges. You may download the contract via the PDF files uploaded in your Settings tab in the Dashboard. 
  • You may electronically sign the PDF contract file and then send it back to us at [email protected]
  • You may also print it, sign and then scan and send back to [email protected]  
  • TRDNT Payment Protection is optional protection for your buyers to ensure that the transaction goes as smoothly as possible. If one of your buyers picks TRDNT Payment Protection, you will not receive the funds that the buyer has paid until the TRDNT Payment Protection has ended without any disputes. 
  • TRDNT Payment Protection lasts 5 days after the set delivery date by the seller. 

Your customers will have the option of being a TRDNT Link with your business after every successful transaction. Being TRDNT Links, they will receive new item updates from you as a seller. 

 

You will be able to track your customers in your seller’s dashboard and sort them according to various data such as number of times purchased from you and amount spent on your store.

After every transaction, customers will be able to rate your store and give feedback. This will be displayed on your store profile.

  • If you did not receive our activation e-mail, it is possible that it slipped into your spam folder. Please check your spam folder for our activation Mail.
  • In case you have not received this e-mail, feel free to contact our Support Team via email at  [email protected]You may also message us directly on our Facebook messenger or just call +639178273032

On your profile settings page you will see different types of verification. You are able to verify your account with:

  • Government ID
  • E-Mail
  • Facebook
  • Mobile Phone (SMS Verification Code)
  • Address (Postal Verification Code)

Seller FAQ

What is TRDNT?

TRDNT (pronounced as “Trident”) offers you the best way to transact online. Just post your product/item, share it to your social media platforms, chats and etc. then allow your buyer to securely checkout with a click of a button.

How do I contact TRDNT?

  • For inquiries, feel free to contact [email protected] Mondays through Fridays 10:00 a.m. to 6:00 p.m.
  • You may also message us directly on our Facebook messenger or just call +639178273032

What can i sell in TRDNT?

You can sell any physical product you want through TRDNT. However, there are a few restrictions on what you are allowed to sell such as:

    • Live animals
    • Easily perishable goods (e.g. unpackaged vegetables, etc.)
    • Frozen goods
    • Illegal items
    • Explosive items
    • Fake or counterfeit goods

Are there size constraints for what i can sell in TRDNT?

For TRDNT Courier via Xend: Packaging

Packaging

Metro Manila

Provincial

Large: 9”x14” (Unliweight)

Php 69

Php109

XL: 12”x18” (Unliweight)

Php 89

Php 179

Own Packaging (Does not fit our couriers packaging)

Php 69 up to 1Kg

Php 89 up to 3 Kg +Php30 per additional KG

Php 109 up to 1Kg

Php 179 up to 3 Kg + Php80 per additional KG

 

You are not limited to use the TRDNT Courier if you have you own arrangements with a courier service.  

 

What are the requirements for me to sell in TRDNT?

All you need is a product/service, an active email address, mobile number and you’re all set.

Can TRDNT provide my customer service for my buyers?

TRDNT provides you with logistical (secure payment and delivery) services and will be able to provide customer support for these concerns.

However, any specific inquiries about your products should go to you directly as a seller.

How do I create a TRDNT account

Create your TRDNT account on https://www.trdnt.com. You’ll be asked to provide just a few personal details: email address, mobile number, and your password.

Provide your seller/business name and product description. You’ll be prompted to provide your bank details and pick up address on your first order.

You can share your TRDNT checkout pages on your preferred social network (like Facebook and Twitter)

We also have an additional share option which allows easier sharing to other platforms like Instagram or on any instant messenger app.

Do I need to pay for my TRDNT Account?

The only payments that will need to be made to TRDNT will be our Transaction Fees of 2.5% + Php 20 (of the listed price) of each item.

Additional charges to be paid by your customers will be Delivery and TRDNT Payment Protection. Your account will not be charged if no transactions are being made, so you do not need to worry about paying any fees when your sales are idle.

What can I manage on my TRDNT account?

You can manage your:

  • TRDNT account settings (password, pick up address)
  • checkout pages (create and share )
  • orders (confirm pickups, cancel orders, request refunds and order cancellations)
  • earnings (bank account, generate reports).
  • You can also link your preferred social networks.
  • Link and keep track of your customers in our customer management system

How do I reset my password?

Step 1: Click LOG IN in the upper righthand corner of the TRDNT homepage.

Step 2: Click on FORGOT PASSWORD

Step 3: Fill in the field with the email address associated with your TRDNT account.

Step 4: Click submit and wait for an email with instructions on how to reset your password.

How does TRDNT handle my personal information?

TRDNT is committed to protecting your personal information. Your account information is protected by an encrypted password of your choosing. For complete details on how we handle your personal information, read our Privacy Policy.

How do I build a checkout page?

You first need to register and create a TRDNT account.

Once you have registered, log in to your TRDNT account and you’ll be able to build your checkout page from there.

Where can I share my checkout page?

You can share checkout pages on most social networks like your Facebook Business Page.  You can also email your checkout pages or send them via Instant Messenger apps (Viber, WhatsApp, Telegram, Skype, etc.).

 Can I update my inventory on an existing item listing?

Yes you may!

  • Simply go to the specific item page and click edit to change the number of available stock.
  • Inventory is automatically updated whenever a buyer makes a purchase. So to keep your buyers correctly informed on the number of supplies, you can update the number of items due to a restock of supply or shortage of supply.

When and how do I receive my earnings?

  • NOTE: You can only start receiving earnings after you have inputted your payment details in your account settings.
  • All earnings that are not held in TRDNT Protection will be credited to your account once a week, every Wednesday.
  • All earnings made by 10am of Wednesday will be deposited to your account.

 

What kind of payment options can I offer my buyers?

  • Through TRDNT, you can offer the following payment options:
    • Credit Cards via PayPal
    • Online Banking via DragonPay
    • Over-the-Counter (OTC) Banking via DragonPay
    • Over-the-Counter (OTC) Non-Banks via DragonPay
  • NOT YET AVAILABLE: Cash on Delivery via TRDNT Courier
    • This feature is not yet a payment option, but we are working with our system to integrate it soon.

 

What should I know about Credit Card Payments?

  • Credit card payments are handled through PayPal. The buyer, upon selection of this payment option will be subjected to additional charges of 4.4% + 15 Php of the listed price of the item/s.

 

What should I know about Over-the-counter payments?

  • Over-the-counter payments is when you transact at any of the accredited payment centers offered by DragonPay.
  • The list of accredited banks and centers can be found during Checkout.

 

What should i know about Cash on Delivery (COD)?

  • The Cash on Delivery Payment method is not yet available on TRDNT. However, we have plans on implementing this feature soon.

 

What should I know about the online banking payment option?

Your buyers can opt to pay online via their bank’s online banking facility. This will then be disbursed to your TRDNT account. Our partner banks include:

  • BDO Internet Banking
  • BPI Express Online/Mobile
  • Chinabank Online
  • Dragonpay Prepaid Credits
  • Landbank ATM Online
  • Metrobank Direct
  • RCBC Accessone
  • UCPB Connect
  • Unionbank Internet Banking



What are the fees for each TRDNT payment option?

  • TRDNT has a simple pricing system.
  • For every transaction, you will only be charged 2.5%  + 20 Php of the listed price.

 

What if my customer wants a refund?

  • There are two cases that can take place depending if the complaining customer has availed of the optional TRDNT Protection service.
  1. With TRDNT Protection - S/he can avail of the “Dispute” option. The customer paid for this feature and has expressed interest for a refund within the given time period. In this case, s/he will have the option to contact TRDNT directly online, and we will mediate the situation and/or contact you for any relevant concerns.
      • TRDNT Payment Protection lasts 5 days after the the set date of delivery by the seller.
  1. B) Without TRDNT Protection - The “Dispute” option will be unavailable to the buyer. S/he must manually contact us through our displayed contact information or directly contact the seller.
  2. What happens when my buyer files for a dispute or a chargeback claim with their credit card company or issuing bank?
  • Your buyer’s credit card company or bank will notify TRDNT regarding the dispute. We, in turn, will notify you. You will need to settle the issue with your buyer. If your buyer is awarded with a chargeback, TRDNT will deduct the chargeback from your earnings in your TRDNT account.
  • If in the event that you don’t have enough in your account to settle the dispute, you will need to settle within three (3) days, or your credit card payment facility will be suspended.

How can I get my goods delivered to my buyers?

There are 3 ways you can deliver your goods to your customers:

  1. TRDNT Courier - You can choose to use our partnered courier (Xend) through our website. You will be given instructions particularly with Pick up of your goods, packaging, and finally delivery.
  2. Your own Delivery Courier - If you already have your own or know of another delivery courier you can still choose to use this for your fulfillment of goods. You just have to input in our website your flat rate for your delivery courier so that this can be part of the calculation of the total price.
  3. Meet-ups - After your customer has completed payment, you can also choose to do meet-ups with your customers if this is more convenient for both parties.

 

How long will it take to get my goods delivered to my buyers?

  • Metro Manila destinations: 1-3 business days
  • Provincial destinations: 3-5 business days
  • International destinations:
    • Express: 1-3 business days from release from Customs of destination country
    • EMS: Three 3-7 business days from release from Customs of destination country
  • Registered: 10-15 business days from release from Customs of destination country
  • Disclaimer - Courier will not be liable for delays by:
    • Shipper’s failure to provide accurate delivery address information
    • Consignee’s refusal to accept shipment
    • Customer refuses to pay the full amount indicated on the waybill for C.O.D. shipments
    • Customs clearance procedures or those other regulatory agencies including delays caused by incorrect, incomplete, inaccurate or missing custom documentation, or by adherence to our policies regarding payment duties and taxes.

 

Do you pick up and/or deliver daily?

  • For Residential Addresses: Monday-Saturday; Excluding National Holidays and Untoward Incidents
  • For Office Addresses: Our TRDNT courier only delivers from Monday-Friday.
  • NOTE: Schedules may differ if you use your own personal couriers apart from TRDNT.

 

Do you pick up/and or deliver nationwide?

  • Yes.  Different rates and schedules may occur for provincial deliveries.
  • In the case that the TRDNT Courier option does not support your location, you would have to use any courier option available to you.

 

How much does delivery cost?

  • For TRDNT Courier via Xend: Packaging

Packaging

Metro Manila

Provincial

Large: 9”x14” (Unliweight)

Php 69

Php109

XL: 12”x18” (Unliweight)

Php 89

Php 179

Own Packaging (Does not fit our couriers packaging)

Php 69 up to 1Kg

Php 89 up to 3 Kg +Php30 per additional KG

Php 109 up to 1Kg

Php 179 up to 3 Kg + Php80 per additional KG

 

  • NOTE: You are not limited to use the TRDNT Courier if you have you own arrangements with a courier service.  

 

What if I learn that my items do not fit either the pouch or box?

  • You must use the larger packaging size given by Xend.
  • You will be charged upon payout for the extra large packaging.
  • Do avoid this problem, please measure your products to know the proper packaging.

 

Is there a shipment weight limitation?

  • If you avail of Large or XL packaging, there is no weight limit.
  • If your packaging does not fit into Large or XL, these weight limit rates will apply:

Packaging

Metro Manila

Provincial

Own Packaging (Does not fit our couriers packaging)

Php 69 up to 1Kg

Php 89 up to 3 Kg +Php30 per additional KG

Php 109 up to 1Kg

Php 179 up to 3 Kg + Php80 per additional KG

 

Is there shipping insurance?

  • Yes if they choose our TRDNT courier.
  • Liability for loss is covered FREE up to PhP 2,000.00 in declared value per shipment.

 

Will my buyer get shipping status notifications?

  • Yes if they choose our TRDNT courier.
    • Once the order has been placed, our courier will give your buyer a tracking number.
    • With this tracking number, the buyer will be able to monitor the progress of shipment.

 

 What if my goods for delivery get lost in transit?

  • If this problem occurs, please do not hesitate to contact us.
  • Always have your tracking number on hand.

Buyer FAQ

You should be able to expect your product within the ETA (Estimated Time of Arrival) period designated by the seller.

  • If you choose the TRDNT Courier, you will be given a tracking number which you can track in Xend’s website at http://www.xend.com.
  • If you choose the seller’s courier, you will have to wait from updates from your seller about your order. If this makes you feel uneasy, you can avail of TRDNT Payment Protection so that you can assure the completion of the transaction.
  • Cash on Delivery - this feature will be available in the future.
  • Online
    • Credit Card payments - extra charges will apply for Paypal
      • Visa
      • Mastercard
      • Paypal
    • Credits / Points
      • Bitcoin
      • DragonPay credits
      • Gcash
    • Bank Websites
      • BDO
      • Metrobank
      • Chinabank
      • RCBC
      • RCBC Savings Bank
      • UCPB
      • EastWest
      • Landbank
      • ONB
      • Maybank
      • Security Bank
      • Sterling Bank
      • BPI BanKO
  • Offline
    • ATM Payments
      • BDO
      • Chinabank
      • RCBC
      • UCPB
      • EastWest
      • Landbank
      • PNB
      • Maybank
      • Security Bank
    • Over-the-Counter payments - available in select locations such as our partner stores and banks.
      • Asia United Bank
      • BDO
      • Metrobank
      • Chinabank
      • Unionbank
      • RCBC
      • RCBC Savings Bank
      • UCPB
      • EastWest
      • Landbank
      • PNB
      • Maybank
      • Security Bank
      • Sterling Bank
      • LBC
      • SM Payment Counters
      • Robinsons Dept Store
      • Cebuana Lhuillier
      • M. Lhullier
      • Bayad Center
      • 7-11 (selective)
      • RuralNet
      • PNBRemit
      • Metrobank Remit
      • Ventaja-PayRemit
      • Skyfreight Remit
      • ECPay

After you have paid successfully, you will be redirected to a page with your payment summary and you will also be sent an email confirming your payment.

If you choose to use our partnered delivery courier here are the following rates:

Packaging

Metro Manila

Provincial

Large: 9”x14” (Unliweight)

Php 69

Php109

XL: 12”x18” (Unliweight)

Php 89

Php 179

Own Packaging (Does not fit our couriers packaging)

Php 69 up to 1Kg

Php 89 up to 3 Kg +Php30 per additional KG

Php 109 up to 1Kg

Php 179 up to 3 Kg + Php80 per additional KG

 

If you choose to use the seller’s delivery courier, it would vary depending on the seller’s given rate.

Our courier service is unable to provide the exact date and time of delivery however we can assure you that your order will be delivered within our promised delivery time frame.

  • If you are under TRDNT Payment protection, you may set up a dispute on your item order page. After setting up a dispute, TRDNT will discern the decision of the case based on your arguments.
  • If you are not under TRDNT Payment Protection, you may contact TRDNT through email at [email protected] or you may call us at 09178273032.
  • For TRDNT courier, you do have to pay for shipping all the time.
  • For Seller’s courier, there may be times when the seller will offer no cost for shipping to you.

 (TEMPORARILY UNAVAILABLE) 

  • TRDNT Payment Protection is an optional protection for buyers to ensure that the transaction goes as smoothly as possible. Under TRDNT Payment Protection, the seller will not receive the funds that you have paid as a buyer until TRDNT Payment Protection has ended without any disputes.
  • The duration for TRDNT Payment Protection is dependent on your chosen delivery method:
  • TRDNT Courier: 5 days
  • Seller's courier: From point of payment until 5 days after seller's set delivery date.
  • Meet-up: TRDNT Payment Protection is unavailable for meet-ups.
    • You will need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person.
    • You can also contact our customer service at our email address:  [email protected] or call us at +639178273032 immediately after purchasing to inform us. The third party should present a valid ID along with the letter of authorization from you. 

 

International shipments are currently unavailable via TRDNT Courier but will be available soon.