Frequently Asked Questions

General Questions

  • TRDNT is pronounced as “Trident” but is also short for Trade Network.
  • May it be for your personal selling or your online business, build your Trade Network with TRDNT.
  • TRDNT Badges are visible badges seen in the checkout pages of your items.
  • These add credibility to your shop and product. Therefore you must sign a contract of honesty before we can activate your badges.
  • TRDNT Payment Protection is optional protection for your buyers to ensure that the transaction goes as smoothly as possible. If one of your buyers picks TRDNT Payment Protection, you will not receive the funds that the buyer has paid until the TRDNT Payment Protection has ended without any disputes.
  • TRDNT Payment Protection lasts 3 days after the buyer has received the product from the TRDNT Courier, or 5 days if the buyer chooses to go with your own courier arrangement.

Your customers will have the option of being a TRDNT Link with your business after every successful transaction. Being TRDNT Links, they will receive new item updates from you as a seller.

You will be able to track your customers in your seller’s dashboard and sort them according to various data such as number of times purchased from you and amount spent on your store.

After every transaction, customers will be able to rate your store and give feedback. This will be displayed on your store profile.

  • If you did not receive our activation e-mail, it is possible that it slipped into your spam folder. Please check your spam folder for our activation Mail.
  • In case you have not received this e-mail, feel free to contact our Support Team. No worries, you will be activated as soon as possible.

On your profile settings page you will see different types of verification. You are able to verify your account with:

  • Government ID
  • E-Mail
  • Facebook
  • Mobile Phone (SMS Verification Code)
  • Address (Postal Verification Code)

Seller FAQ

Empty Faq

Buyer FAQ

You should be able to expect your product within the ETA (Estimated Time of Arrival) period designated by the seller.

  • If you choose the TRDNT Courier, you will be given a tracking number which you can track in Xend’s website at http://www.xend.com.
  • If you choose the seller’s courier, you will have to wait from updates from your seller about your order. If this makes you feel uneasy, you can avail of TRDNT Payment Protection so that you can assure the completion of the transaction.
  • Cash on Delivery - this feature will be available in the future.
  • Online
    • Credit Card payments - extra charges will apply for Paypal
      • Visa
      • Mastercard
      • Paypal
    • Credits / Points
      • Bitcoin
      • DragonPay credits
      • Gcash
    • Bank Websites
      • BDO
      • Metrobank
      • Chinabank
      • RCBC
      • RCBC Savings Bank
      • UCPB
      • EastWest
      • Landbank
      • ONB
      • Maybank
      • Security Bank
      • Sterling Bank
      • BPI BanKO
  • Offline
    • ATM Payments
      • BDO
      • Chinabank
      • RCBC
      • UCPB
      • EastWest
      • Landbank
      • PNB
      • Maybank
      • Security Bank
    • Over-the-Counter payments - available in select locations such as our partner stores and banks.
      • Asia United Bank
      • BDO
      • Metrobank
      • Chinabank
      • Unionbank
      • RCBC
      • RCBC Savings Bank
      • UCPB
      • EastWest
      • Landbank
      • PNB
      • Maybank
      • Security Bank
      • Sterling Bank
      • LBC
      • SM Payment Counters
      • Robinsons Dept Store
      • Cebuana Lhuillier
      • M. Lhullier
      • Bayad Center
      • 7-11 (selective)
      • RuralNet
      • PNBRemit
      • Metrobank Remit
      • Ventaja-PayRemit
      • Skyfreight Remit
      • ECPay

After you have paid successfully, you will be redirected to a page with your payment summary and you will also be sent an email confirming your payment.

If you choose to use our partnered delivery courier here are the following rates:

Packaging

Metro Manila

Provincial

Large: 9”x14” (Unliweight)

Php 69

Php109

XL: 12”x18” (Unliweight)

Php 89

Php 179

Own Packaging (Does not fit our couriers packaging)

Php 69 up to 1Kg

Php 89 up to 3 Kg +Php30 per additional KG

Php 109 up to 1Kg

Php 179 up to 3 Kg + Php80 per additional KG

 

If you choose to use the seller’s delivery courier, it would vary depending on the seller’s given rate.

Our courier service is unable to provide the exact date and time of delivery however we can assure you that your order will be delivered within our promised delivery time frame.

  • For TRDNT courier, you do have to pay for shipping all the time.
  • For Seller’s courier, there may be times when the seller will offer no cost for shipping to you.
  • TRDNT Payment Protection is optional protection for buyers to ensure that the transaction goes as smoothly as possible. Under TRDNT Payment Protection, the seller will not receive the funds that you have paid until TRDNT Payment Protection has ended without any disputes.
  • TRDNT Payment Protection lasts 3 days after you have received the product from the TRDNT Courier, or 5 days upon purchase if you choose to go with the seller’s own courier.
    • You will need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person.
    • You can also contact our customer service at our email address: [email protected] or call us at 09178273032 immediately after purchasing to inform us. The third party should present a valid ID along with the letter of authorization from you. 

 

International shipments are currently unavailable via TRDNT Courier but will be available soon.