Terms and Conditions


TRDNT Terms of Service for Sellers

A warm welcome to TRDNT! Before registering, please take the time to read our Terms of Service for our partnered Sellers.

TRDNT (“we,” “us,” or “our”) is owned and operated by TRDNT Marketing Services. When you (“Seller,” “you” or “your”) use TRDNT (“website”, “platform” or “site”) and the website’s content and our payments and logistics services (“services”), You have read, understood and accepted the Terms of Service for Sellers, our Acceptable Use Policy (acceptable-use-policy), Claims Policy (claims-policy) and Privacy Policy (privacy-policy)—these four constitute an “Agreement.”
By signing up for TRDNT’s services, you understand and confirm that you are bound by these Terms of Service for Sellers (“terms”).

Registration 

  • You attest that all the information you provide when you register for TRDNT is accurate and truthful, including but not limited to the product information, price, bank information for disbursal, and any and all other information that TRDNT requires. If there are any changes to your registration information, you are responsible for updating this information.
  • If your registration information is at any time found inaccurate, your account may be suspended, and may result in your permanent ineligibility from using the TRDNT services.
  • If you are registering as a business entity, you represent that you have the authority to bind the business entity to the agreement.
  • Any information you give to TRDNT is covered by our Privacy Policy

. Use of the Site

  • You shall not transfer, sell or disclose Your TRDNT account details (email address and password) to another party.
  • While we will use reasonable efforts to ensure that this Site will be accessible, uninterrupted, timely, error free or free from computer viruses or other invasive or damaging code, and that this website will not be affected by any inability to obtain or shortage of necessary materials, equipment facilities, power or telecommunications, lack of telecommunications equipment or facilities and failure of information technology or telecommunications equipment or facilities, TRDNT is not in any way liable to you or to any person claiming through you or for you for any losses, damages (direct or indirect), costs, liabilities, expenses, claims.
  • Without limiting other remedies, we reserve the right to limit your access to the site, issue a warning, temporarily suspend, indefinitely suspend or terminate your registration and refuse to provide the Services if:
    i. You have breached the agreement or the documents it incorporates by reference; ii. We are unable to verify or authenticate any information you have provided to us;
    iii. We have reason to believe that the your account may have been compromised;
    iv. If your conduct violates applicable law or is harmful to the interests of TRDNT and its affiliates.
  • We reserve the right to terminate or suspend access to the site at any time without assigning any reason and without prior notice. We shall not be liable to you or to any other party for any damages, losses, costs, or expenses howsoever caused by or arising out of such termination or suspension.
  • You warrant that you will not use TRDNT in any illegal manner or for any illegal purpose, or in any other manner that could damage, disable, overburden or impair the service or tarnish, blemish or damage our name or reputation.
    In the event that this provision is violated, You shall immediately pay us in the amount of Five Million Philippine Pesos (Php5,000,000.00 by way of liquidated damages. Payment shall be made within five (5) calendar days after receipt of a written demand therefor made by or on behalf of us. Actual receipt by you of such written demand will be conclusively deemed properly accomplished by us mailing the same to your address as set forth above, or, in the alternative, sending such notice via electronic mail to you, whichever comes first.
    It is hereby expressly agreed upon and understood that the payment by you of any amount as liquidated damages pursuant to this provision shall be in addition and without prejudice to any and all possible liability (for any manner of damages) it may or will incur in law and in equity. Neither shall the receipt by us of such liquidated damages prejudice, preclude or diminish any other right, remedy, relief, amount, compensation or course of action available to us under the law and equity. 

    Seller Eligibility

  •  Only individuals and/or entities that can form legally binding contracts under applicable law can use TRDNT services. Without limiting the foregoing, TRDNT Services are not available to children (persons under the age of 18).
  • Only sellers based in the Philippines can register for a TRDNT account.

    Seller Responsibilities

  • It is your sole responsibility to provide accurate product information in your own website or your TRDNT account.
  • Selling goods that are not classified as pirated, counterfeit, prohibited or dangerous, as stated in our Acceptable Use Policy (acceptable-use-policy).
  • Ensuring that your listed items are well stocked.
  • Upon receipt of the order booking confirmation request from TRDNT , you are required to confirm the order within 24 hours, and ensuring that the item is available for pick-up the day after.
  • Ensuring that your items are packed properly.
  • Ensuring that the item delivered to your Buyer is as described in the checkout page.
  • Informing your customers about TRDNT’s Terms of Service for Buyers (terms-of-service-for-buyers).
  • Maintaining a positive and professional relationship with your Buyers.
  • Not harming TRDNT, its reputation, computer systems, programming and/or other users.
  • In any manner, either expressly or implicitly, not misrepresenting or embellishing the relationship between you and TRDNT.
  • Not displaying any material that may infringe the intellectual property rights or other rights of third parties, including trademark, copyright or right of publicity.
  • Not engaging in any other activity that could subject you or TRDNT to criminal liability or civil penalty or judgment or any adverse action by any public authority you have engaged in fraudulent activity in connection with the site.
  • You are responsible for all applicable taxes and issuing sales transaction documents such as Official Receipt or Sales Invoice.
  • You are responsible for resolving any disputes arising from representation or adverse claims. You agree to maintain responsibility over product disputes that may be raised by your Buyers.
  • You are responsible for complying with all applicable consumer laws of the Philippines in relation to your use of TRDNT’s services. You must also adhere to the terms of our Acceptable Use Policy (acceptable-use-policy).
  • You are responsible and shall be liable for all applicable taxes that are attributed to your use of TRDNT.
  • By agreeing to TRDNT’s Terms of Service for Sellers, you are permitting us to report sales transaction information as required by a government regulation and/or overseeing government agency.

   Order Processing and Item Pick up

  • Upon your Buyer’s checkout, the quantity of the item ordered will be reserved and deducted from the quantity of the relevant product.
  • Orders with a “pending” status mean the Buyer is still processing the payment via over-the-counter payment facilities or the Buyer has decided not to proceed with the order. A Buyer will be given until 11:59 p.m. the next business day to process their payment through over-the-counter payment facilities.
  • You will receive order-booking notifications of paid orders through the email address and/or mobile number you used to register to TRDNT. You are required to process “paid” orders only.
  • To guarantee the timely delivery of all orders paid through TRDNT, you need to confirm the pick up schedule of your order within 3 calendar days from the time that you received the order notification, except on holidays and force majeure events (i.e. earthquakes, typhoons). If you don’t confirm within this period, your order will be cancelled
  • Our partner courier currently provides pick up services for Metro Manila only.
  • The pick-up process begins once you request for a pick up schedule via your TRDNT account. The courier will then process the pick-up according to schedule. The courier will not process pick-ups for any order unless you confirm the pick-up schedule beforehand.
  • The cut-off for requesting a pick-up schedule is at 2 p.m. Requests for a pick-up schedule confirmed on or before 2 p.m. will be scheduled for pick-up on the same day or next business day, excluding holidays and Sundays. Requests for pick-up schedules made after 2 p.m. will be picked-up on the next business day, excluding holidays and Sundays.

    Delivery

  • Your goods will be delivered to the named recipient and to the address provided by your Buyers.
    For credit card transactions wherein the named recipient is not the cardholder, the latter must furnish the recipient with a signed authorization letter. The item will not be turned over unless the named recipient is present to receive it. See sample below:

To Whom It May Concern,

This is to authorize the bearer of this letter, NAME OF RECIPIENT, to accept my package from SELLER NAME.

Sincerely, CARDHOLDER NAME

  • Our partner courier does not guarantee delivery of packages that do not comply with TRDNT’s Acceptable Use Policy or are classified by our partner courier as prohibited or dangerous. View the list here (acceptable-use-policy)
  • You agree that a product will be considered unacceptable for delivery if it is classified as hazardous, dangerous, prohibited, or restricted by our partner courier.
  • Products classified as hazardous, dangerous, prohibited, or restricted by our partner courier and therefore deemed unacceptable for delivery will be returned to you at your cost and/or we reserve the right to dispose of the shipment. We also reserve the right to terminate your TRDNT account or suspend access to the site and services as a result of your breach of our Acceptable Use Policy (acceptable-use-policy) in selling such products.
  • If the recipient refuses delivery or the delivery is deemed to be unacceptable, or it has been undervalued, or the recipient cannot be reasonably identified or located after 2 delivery attempts, we shall use reasonable efforts to return the delivery to you, the Seller, at your cost. We will hold the item until you’ve paid the return shipping fee—payment of which will be coordinated with you directly by our customer support team..
  • Item deliveries are subject to the terms and conditions of our courier partner, which can be viewed here. (http://www.xend.com)
  • We deliver nationwide except for areas that our partner courier classifies as Out of Delivery Zones (ODZ).  ODZ) are areas that our partner courier cannot deliver directly to due to safety concerns, poor terrain, limited availability or for any reasons that the partner courier may have for classifying the area as such.
    Buyers whose delivery address is classified as an ODZ will need to pick up their package at the nearest branch of our partner courier. TRDNT will contact the buyer in such cases to inform them where they can pick up their package.

   Transaction Fees

  • Registration and partnership with TRDNT is free.
  • Each PAID transaction shall be charged a transaction fee of 2.5% + PHP 20
  • TRDNT reserves the right to deduct any reversal or chargeback fees from your TRDNT account.
  • You may not place a surcharge on any of your TRDNT payment options.

 Shipping and Insurance Fees 

Packaging

Metro Manila

Provincial

Large: 9”x14” (Unliweight)

Php 69

Php109

XL: 12”x18” (Unliweight)

Php 89

Php 179

Own Packaging (Does not fit our couriers packaging)

Php 69 up to 1Kg

Php 89 up to 3 Kg +Php30 per additional KG

Php 109 up to 1Kg

Php 179 up to 3 Kg + Php80 per additional KG

                    All deliveries have free insurance up to Php 2000. Beyond that, charges will incur.

      Shipping and Insurance Fees will be shouldered by the Buyer, added on to the merchandise value that is subject for sale.

 

 Disbursal of Transaction Proceeds

  • Proceeds of sales from using TRDNT services shall be treated as a sale of the Seller.
  • A sale is only concluded if and when Buyers: place an order that contains all pertinent details via TRDNT; their payment is received by TRDNT’s account, and the goods have been delivered and received by the intended recipient.
  • Proceeds of the sales delivered from Sunday to Saturday (7 days) of the listed products delivered to the Buyer, minus the convenience fee and any chargeback and chargeback fees, if applicable, shall be disbursed to you every Wednesday to the bank account listed in your TRDNT account. You will be notified accordingly about the posting of payment or if there are issues arising from the disbursal process. 

     Claims

  • As a TRDNT-registered partner you have the “option” to provide your Buyers with a 3-day TRDNT Payment Protection claims-policy)
  • All claims for loss or damage must be made within 24 hours from the date of delivery unless the Seller offers the 3-day TRDNT Payment Protection. Failure to do so shall free Xend and its partner courier from any liability whatsoever. Such claims must be filed by sending the supporting documents to [email protected]
  • i. The claimant shall file the claim by submitting a fully accomplished Incident Report Form for every transaction and incident, which the claimant can download here (http://checkmeout.ph/front/docs/incident-report.docx).
  • ii. The claimant shall provide the following: Pick up Receipt for the Seller
  • Screenshot of the order page with the tracking information. Picture of the damaged item/s received by the consignee.
  • TRDNT reserves the right to require additional document and/or information, which are deemed necessary to properly evaluate the claim.
  • Once the claim has been approved, we will be requiring the following information:

Bank name:

Account name:

Account number:

Account type:

Is your account a debit card/cash card account?

  • If you do not fulfill an order or resolve a dispute prior to receiving your weekly disbursal, TRDNT reserves the right to withhold and/or refund (Cash) or reverse (Credit Card) payment to the Buyer in accordance with our Claims Policy (claims-policy).
  • Cancelled transactions that have been paid for via Online banking that are identified by TRDNT as eligible for refund, according to your TRDNT Payment Protection(claims-policy), will necessitate the following information from the Buyer: transaction number and bank account details where refund is to be credited. Refund requests from the Buyer should be directed to the TRDNT support team.

    Best Practices for Sellers 

  •  To avoid transaction issues with your Buyers, we recommend the following:
  • Be clear about what you’re selling – It's important to provide your Buyer's with a clear picture of your product. If possible, specify the size and weight, as well as the color, make and model, and describe what it is and does. Use a colored photo of the actual item.
  • Make yourself available – If your Buyer contacts you via email, respond to their questions and queries in order to avoid any misunderstanding when the item is delivered.
  •    Familiarize yourself with our policies – Know what you're entitled to as a TRDNT Seller, and what you can and can't do. 

    Limitation of Warranties

  • It is your sole responsibility to warrant that the goods you are selling via TRDNT’s services satisfy the standard expectations of a Buyer (merchantability), do not and will not infringe any third party rights; are of an acceptable quality and consistent to your product information. In any event, we shall not be liable for any damages or losses aside from actual losses sustained by you due to our gross negligence in accordance with these terms of service. 

Intellectual Property, Copyrights and Trademarks

  • You shall not register a website or company that promotes or facilitates illegal actions, including but not limited to the sale of goods or services that infringe on the intellectual property of a third party.
  • You shall not register a website that violates the rules outlined in our Acceptable Use Policy (acceptable-use-policy). Doing so is grounds for the immediate closure of your account and a permanent removal of your access to TRDNT services.
  • We retain ownership and all copyrights of the source code used in all components of the TRDNT site as well as ownership of all the hardware and software involved in development, maintenance and hosting of the system.
  • If you make reference to services or technology of TRDNT and intend to use TRDNT trademarks, service marks and logos, you shall strictly comply with all standards and guidelines made available to you from time to time. All uses of any TRDNT Trademarks shall intend to solely benefit TRDNT and its service.
  • By uploading your content to your TRDNT Account, you agree to allow TRDNT to review all the content submitted by you. However, we do not claim any intellectual property rights over the content you make available in your TRDNT account. 

 Confidentiality

  • You shall agree not to make confidential information available in any form to any third party not authorized by TRDNT, or to use confidential information for any purpose other than as specified in the agreement.
  • We shall keep your confidential information to third parties, except as required by law or in the process of providing our services.
  • Confidential information shall include, but is not limited to, written or oral contracts, trade secrets, know-how, business methods, business policies, memoranda, reports, records, computer retained information, notes, or financial information.
  • Confidential information shall not include information that was in your website at the time we received it; comes into the website after we received it through no fault of ours; we received from someone other than you without breach of our or their confidentiality obligations, or we are required by law to disclose.
  • You shall agree that in the event of use or disclosure of confidential information other than as specifically provided for in the agreement, TRDNT may be entitled to equitable relief. Notwithstanding termination or expiration of the agreement, you and us acknowledge and agree that obligations of confidentiality with respect to proprietary.

Indemnity and Limitation of Liability

  • You agree to indemnify and hold harmless the Interested Parties, their officers, directors, or representatives from and against any claims, damages, expenses and/or losses whatsoever arising from or in connection with your access to the TRDNT site and/or use of the services. "Interested Parties" refer to TRDNT, Xolve, Dragonpay, Paypal., and our partner courier.
  • Notwithstanding any other provision herein, in no event shall we be liable for any indirect, incidental, special, punitive, exemplary or consequential damages of any kind, nor for any lost profits or revenues, in connection with or arising out of the agreement, the operation, use or access to the TRDNT site, or the provision of the services.
  • The quality of the items purchased via the TRDNT site and the accuracy of the claims are the responsibility of the Seller. We do not warrant, represent or guarantee the quality of the items or that the claims made by the Buyers are accurate. To the full extent permissible by applicable law, we disclaim all warranties (whether express or implied), including but not limited to, that the items will meet Buyer’s function and/or requirements or be fit for a particular purpose. We shall not be responsible for any loss or injury or damage incurred as a result thereb

 Modification

  • TRDNT reserves the right, at its sole discretion, to revise or replace any of these Terms of Service. We also reserve the right to change, suspend, or discontinue our services (including but not limited to the availability of any content, feature, database) at any time without prior notice.
  • TRDNT may place limitations on your use of certain features of our services or remove your access to some or all of the services without notice or liability. You are responsible for checking these Terms of Service periodically for changes. Using TRDNT’s services after we have posted any changes to our Terms of Service constitutes your understanding and acceptance of those changes.
  • TRDNT reserves the right to update and change the Terms of Service by posting updates and changes to the TRDNT website. You are advised to check the Terms of Service from time to time for any updates or changes that may impact you.

 Endorsement

  • TRDNT’s display of service registration or product information is not an endorsement of the Seller, Seller’s website, or of any goods offered on the Seller’s website. Any attempt to state or imply TRDNT’s endorsement of your goods or services constitutes grounds for the immediate closure of your account and a permanent removal of your access to TRDNT services

 Account Cancellation and Termination

  • TRDNT reserves the right to cancel the service and terminate your account without notice at any time, or remove any of your checkout page links from your TRDNT account at any time, for the following possible reasons, though not limited to:
  1. Engaging in fraudulent credit card transactions or gamification of online credit card purchases for personal gain;
  2. Harming TRDNT or its partner courier, their reputation, computer systems, programming and/or other Users;
  3. Doing, or omit to doing, anything that could unreasonably cause any User confusion as to TRDNT’s relationship with you, or as to the Site;
  4. In any manner, either expressly or implicitly, misrepresenting or embellishing the relationship between you and TRDNT;
  5. Displaying any material that may infringe the intellectual property rights or other rights of third parties, including trademark, copyright or right of publicity;
  6. Transmitting any material that contains viruses, Trojan horses, worms, time bombs, cancelbots, or any other harmful or deleterious programs;
  7. Interfering with or disrupting systems connected to the Service or violate the regulations, policies or procedures of such networks;
  8. Engaging in any other activity that could subject you or TRDNT to criminal liability or civil penalty or judgment or any adverse action by any public authority you have engaged in fraudulent activity in connection with the site.
  9. Selling goods that are classified as pirated, counterfeit, prohibited or dangerous, as stated in our Acceptable Use Policy (acceptable-use-policy).
  10. Actions resulting in a negative and unprofessional relationship with your Buyers.

 

. Strikeout Policy

  •  The following constitute a list of minor offenses that if committed repetitively as reported or through a filed complaint, will result in the cancellation and termination of your account:
  • Providing inaccurate product information on your own website while using any of TRDNT’s services or on your TRDNT account
  • Failing to ensure that your listed items are in stock
  •    Failing to confirm order bookings within 24 hours and ensuring that the item is available for pick-up the day after.
  • Failure to ensure that your items are packed properly and picked up within a reasonable amount of wait time
  • Failure to ensure that the item delivered to your Buyer is as described in the checkout page
  • Failure to resolve any disputes that may be raised by your Buyers
  • Failure to file the refund request through TRDNT refund tool on behalf of your Buyer
  •  Not informing your Buyer about TRDNT Terms of Service for Buyers (terms-of-service-for-buyers), resulting in confusion.
  • Failure to fulfill an order due to non-availability of stocks contrary to the quantity you have provided in your checkout page or site.
  • Failure to provide products that do not match the quality as described in your product information. 

 

Penalties, Sanctions, and Fees

  • TRDNT carefully monitors your performance and if you fail to meet the agreed levels of service indicated in this Agreement, the following sanctions may apply:
    First offense: Your TRDNT account will be suspended for 7 days
    Second offense: Your TRDNT account will be suspended for 15 days
    Third offense: Your account will be subjected to termination.
  • TRDNT will send the violation notices to your registered email.
  •     At the end of your account suspension period, your account will be automatically enabled. You will receive a 

reactivation notice via your registered email

Compliance with Laws

  • All the provisions of the agreement are subject to all applicable Philippine laws, regulations, rules, or requirements of the Government of the Philippines or agencies of said government, and in the performance of the agreement, each of the parties hereto agrees to comply therewith.

    Severability

  • These Terms of Service constitute the entire agreement between you and TRDNT concerning the subject matter hereof, and supersedes all prior communications or agreements, written or oral, and is intended to be a complete and exclusive statement of the terms and conditions between the parties.

 

 

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Terms Of Service For Buyers

TRDNT ("TRDNT," "we," "us," or "our") is owned and operated by TRDNT Marketing Services. When you (“Buyer”, “user” or "your") use TRDNT ("website" or "site") and the Website's content and our payments and logistics services ("services"), You have read, understood and accepted the Terms of Service, our Acceptable Use Policy (acceptable-use-policy) and Privacy Policy (privacy-policy) — these three constitute an "agreement."

By checking out using CMO services, you understand and confirm that you are bound by these Terms of Service for Buyers ("terms"):

Use of the TRDNT Site and Services

  • To use the TRDNT services, you must provide correct and accurate information, including but not limited to: your full name,
    contact number, email address and complete delivery address, and all other information that TRDNT requires. Any information you provide to TRDNT is covered by our Privacy Policy (privacy-policy).
  • Order confirmation; payment instructions; shipping status, and all other information about your order will be communicated to you via the mobile number and/or email address you have provided. If this information is incorrect, you will not be able to receive your order information, and your transaction will not be processed.
  • In purchasing products from a Seller, you are contracting with the Seller and not TRDNT, and are purchasing a Seller's product or service. TRDNT’s role in this regard is limited to providing its payments and logistics platform and services, powered by our industry partners.
  • Your rights and obligations under any purchase from a seller will be as agreed upon between you and the relevant seller,
    subject to the express provisions contained in these terms and the TRDNT Payment Protection Policy (Trdnt Payment-protection policy).
  • While we will use reasonable efforts to ensure that the site will be accessible, uninterrupted, timely, error free or free from
    computer viruses or other invasive or damaging code, and that this website will not be affected by any inability to obtain or shortage of necessary materials, equipment facilities, power or telecommunications, lack of telecommunications equipment or facilities and failure of information technology or telecommunications equipment or facilities, TRDNT is not in any way liable to you or to any person claiming through you or for you for any losses, damages (direct or indirect), costs, liabilities, expenses, claims or demands resulting from any delays, inaccuracies or errors in the information or in its transmission.
  • Without limiting other remedies, we reserve the right to limit your access to the site and/or refuse to provide you our services if: i. You have breached the agreement or the documents it incorporates by reference;
    ii. We are unable to verify or authenticate any information you have provided to us; iii. We have reason to believe that your account may have been compromised;
    iv. If your conduct violates applicable law or is harmful to the interests of TRDNT and its affiliates.
  • We reserve the right to limit your access to the site and/or refuse to provide the services at any time without assigning any
    reason. We shall not be liable to you or to any other party for any damages, losses, costs, or expenses howsoever caused by or arising out of such termination or suspension.

 Eligibility

  • Only individuals and/or entities that can form legally binding contracts under applicable law may use TRDNT’s services. You shall ensure that you meet any age restrictions applicable to a specific product and that these restrictions are observed.
  • Only Buyers based in the Philippines can use the TRDNT Site and Services.

Agreement of Sale

  • An agreement of sale with a Seller only comes into effect if and when you submit a properly completed and paid order for one or more products offered by the Seller via TRDNT.

Pricing Fees and Taxes

  • Product price is displayed in the checkout page. Sellers are responsible for indicating prices. Accordingly, TRDNT accepts no liability that may arise as a result of any inaccuracy.
  • Shipping and insurance fees include free insurance up to Php 2000. 
  • The seller is responsible for issuing you sales transaction documents such as an Official Receipt or Sales Invoice.

Shipping and Insurance fees

Packaging

Metro Manila

Provincial

Large: 9”x14” (Unliweight)

Php 69

Php109

XL: 12”x18” (Unliweight)

Php 89

Php 179

Own Packaging (Does not fit our couriers packaging)

Php 69 up to 1Kg

Php 89 up to 3 Kg +Php30 per additional KG

Php 109 up to 1Kg

Php 179 up to 3 Kg + Php80 per additional KG

 

  • Shipping and Insurance Fees will be shouldered by you, added to the merchandise value that is subject for sale.

Payments

  •  Payment for any product or service ordered from a Seller will be received by TRDNT on the Seller's behalf. This will then be disbursed once buyer confirms receipt of goods.
  • The exact amount must be paid; in cases where you made an underpayment or an overpayment, depending on the amount over or underpaid, TRDNT reserves the right to continue to process or cancel your order.

Credit Card Payments

  • TRDNT will be using Paypal as the main Credit Cards processor. Handling fees will be charged per use in a transaction.


Online Banking

  • Upon checkout, select your bank from the dropdown list and enter the ID and password that you use to log in to your online banking account.
  • Choose from the available banks in the dropdown list. (Some banks may require a transaction password to proceed.)
  • Bancnet
    i. Upon checkout, select Bancnet. Review your order summary before you proceed. ii. Choose from the available banks in the dropdown list.
    iii. You will be required to input your ATM card number, Account Type, and ATM pin. iv. You have 15 minutes to complete the transaction.

Deliveries

  • Your order will be picked-up once the Seller confirms the order. All orders confirmed on or before 2 p.m. will be scheduled for pick-up on the same day or the next busines day day, excluding holidays. Orders confirmed after 5 p.m. will be picked-up on the next business day.
  • Transit time is according to the delivery commitment of our partner courier.
  • Your goods will be delivered to the named recipient and to the address provided by you.
    For credit card transactions wherein the named recipient is not the cardholder, you must secure an authorization letter signed by the cardholder. See sample below:
    To Whom It May Concern,
    This is to authorize the bearer of this letter, NAME OF RECIPIENT, to accept my package from SELLER NAME.
    Sincerely,
    NAME OF CARDHOLDER
  • Our partner courier does not guarantee delivery of packages that do not comply with TRDNT’s Acceptable Use Policy or are classified by our partner courier as prohibited or dangerous.
  • Products classified as hazardous, dangerous, prohibited, or restricted by our partner courier and therefore deemed unacceptable for delivery will be returned to the seller.
  • We deliver nationwide except for areas that our partner courier classifies as Out of Delivery Zones (ODZ). Out of Delivery Zones (ODZ) are areas that our partner courier cannot deliver to directly due to safety concerns, poor terrain, limited availability or for any reasons that the partner courier may have for classifying the area as such.
    If your delivery address is classified as an ODZ, you will need to pick up their package at the nearest branch of our partner
    courier.
  • Your seller must file all claims for loss or damage within 14 days from the date of delivery, failing which we shall have no liability whatsoever. Supporting documents, photographs of the item/s, relevant invoices, or receipts for that item may be required from you by the Seller to support your claim.
  • We reserve the right to inspect and/or collect the goods, which you claim compensation for. This applies in particular to goods that are declared damaged, for which you are claiming 100% reimbursement of item and/or shipping cost. In such cases, compensation will only be meted out once TRDNT has verified your claims through the inspection and/or collection of the goods in question.
  • No parties are entitled to benefit or gain from claims for lost and damaged items. 

Cancellation of Orders

  • A seller may cancel any order in the event of unavailability of stock of the item/s being purchased.
  • Your order will be automatically cancelled in the event that you have failed to make timely payment of your order.
  • You will be notified by the TRDNT of the order cancellation.
  • Once the order has been paid for, you cannot cancel the relevant order. Any such issues should be between the Buyer and the Seller.
  • If you refuse to accept the delivery of your order, the Seller may charge you for the return shipping fees.
  • To protect the interests of customers, TRDNT uses reasonable endeavors to scrutinize transactions with the Sellers to prevent fraud and a transaction may be refused if TRDNT, in its sole discretion, is not satisfied with its legitimacy. Accordingly, TRDNT accepts no liability that may arise as a result of such refusal to process any such transaction.

Disputes

  • All disputes must be settled between you, the Buyer, and the Seller. TRDNT will only step in when you submit a claim via [email protected] within 24 hours after receiving the item. For more information, read up on our Claims Policy (claims-policy).
  • Credit Card Chargeback
    a. You may request the credit card chargeback directly from your issuing bank or from the relevant Seller.
    b. Upon chargeback approval from your issuing bank, your credit card charge will be automatically reversed.
  • Refunds
    If your Seller offers the TRDNT Payment Protection(claims-policy), and you have already paid for an item/s via online banking or LBC
    OTC and would like to request for a refund, contact [email protected] Note that your request will be subject to the conditions stated in the TRDNT Payment Protection Policy. You will need to provide the transaction number and bank account details where your refund is to be credited. 

Complaints against Sellers

a. If you suspect that a Seller is selling illegal products, conducting fraudulent activities, or misleading Users in any way; or

b. Receive any unsolicited communications from any Seller that are unrelated to any purchases you made from the Seller;

c. Please notify TRDNT via email at [email protected], so that we can take the necessary measures. 

 

Limitation of Warranties

  • It is your Seller's sole responsibility to warrant that the goods they are selling via TRDNT’s services satisfy Buyer's expectations do not and will not infringe any third party rights; are of the highest quality, and your product information is accurate.
  • TRDNT does not guarantee any level of security in shopping at third-party websites registered by your Sellers with TRDNT, nor does TRDNT guarantee the quality of goods or services being offered.
  • In the event that TRDNT will be adjudged liable for any losses in accordance with its TRDNT services, or with these terms and conditions, by a competent court of jurisdiction, except for wanton acts and gross negligence, the liability of TRDNT will be limited to actual losses only.
  • Intellectual Property, Copyrights and Trademarks
  • We retain ownership and all copyrights of the source code used in all components of the TRDNT.com site, as well as ownership of all the hardware and software involved in development, maintenance and hosting of the system.
  • If you make reference to services or technology of TRDNT and intend to use TRDNT trademarks, service marks and logos, you shall strictly comply with all standards and guidelines made available to you from time to time. All use of any TRDNT Trademarks shall intend to solely benefit TRDNT and its service.
  • By using TRDNS’s site and services, you agree to allow TRDNT to review all the content submitted by you. However, we do not claim any intellectual property rights over the content you make available.

    Confidentiality

  • You shall agree not to make confidential information available in any form to any third party not authorized by TRDNT, or to use confidential information for any purpose other than as specified in the agreement.
  • We shall keep your information confidential to third parties, except as required in the process of providing our services.
  • Confidential information shall include, but is not limited to, written or oral contracts, trade secrets, know-how, business methods, business policies, memoranda, reports, records, computer retained information, notes, or financial information.
  • You agree that in the event of use or disclosure of confidential information other than as specifically provided for in the agreement, TRDNT may be entitled to equitable relief. Notwithstanding termination or expiration of the agreement, both parties acknowledge and agree obligations of confidentiality with respect to proprietary.

Indemnity and Limitation of Liability

  • You agree to indemnify and hold harmless the interested parties from and against any claims, damages, expenses and/or losses whatsoever arising from or in connection with your access to the TRDNT site and/or use of the services. "Interested Parties" refer to TRDNT, Dragonpay, Paypal and our partnered courier.
  • Notwithstanding any other provision herein, in no event shall we be liable for any indirect, incidental, special, punitive, exemplary or consequential damages of any kind, nor for any lost profits or revenues, in connection with or arising out of the agreement, the operation, use or access to the TRDNT site, or the provision of the services. 
  • The quality of the items purchased via the TRDNT site and the accuracy of the claims are the responsibility of the your Seller. We do not warrant, represent or guarantee the quality of the items or that the claims made by you are accurate. To the full extent permissible by applicable law, we disclaim all warranties (whether express or implied), including but not limited to, that the items will meet Buyer's function and/or requirements or be fit for a particular purpose. We shall not be responsible for any loss or injury or damage incurred as a result thereby.

Modification

  • a. TRDNT reserves the right, at its sole discretion, to revise or replace any of these Terms of Service. We also reserve the right to change, suspend, or discontinue our services (including but not limited to the availability of any content, feature, database) at any time by notifying you via mobile message and/or email.
  • TRDNT may place limitations on your use of certain features of our services or remove your access to some or all of the services without notice or liability. You are responsible for checking these Terms of Service periodically for changes. Using TRDNT’s services after we have posted any changes to our Terms of Service constitutes your understanding and acceptance of those changes.
  • TRDNT reserves the right to update and change the Terms of Service by posting updates and changes to the TRDNT website. You are advised to check the Terms of Service from time to time for any updates or changes that may impact you.

Endorsement

TRDNT’s display of service registration or product information is not an endorsement of the Seller, Seller's website, or of any goods offered on the Seller's website.

Compliance with Laws

  • All the provisions of the agreement are made subject to all applicable Philippine laws, regulations, rules or requirements of the Government of the Philippines or agencies of said government, and in the performance of the agreement, each of the parties hereto agrees to comply therewith.

Severability

  • These Terms of Service constitute the entire agreement between you and TRDNT concerning the subject matter hereof, and supersedes all prior communications or agreements, written or oral, and is intended to be a complete and exclusive statement of the terms and conditions between the parties.